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Frequently Asked Questions

General

What are your hours of operation?


Monday - Thursday 10am-6pm Friday 9am - 2pm Please allow 24 business hours for a reply to your inquiry. Inquiries will not be responded to on the weekends.




What is the turn around time for projects?


- 7-10 business days *A rush fee can be applied if needed Turn around times will remain the same unless you see a notice at the top of my website or it's the holiday season.




What is TPW's return/refund policy?


No refunds will be provided after project has started. All designs come with 2 revisions to satisfy your design expectations.




Can I speak with someone about my project?


At this time, phone consultations are for web based projects and marketing consulting clients only. Any additional correspondence is via email, that is to protect You, “The client” and Me, as “The Designer” from hearsay. It is done to keep a paper trail for records and to avoid miscommunication.




Do you offer printing?


Absolutely not. I will provide you print-ready items ready to go straight to print, which is more beneficial to the client as you can print as many quantities you need at your convenience. If your preferred printing company has special instructions for their print jobs, please let me know before we begin design work. If you need recommendations on where to print I will try my best to give you the best options.




What is a contracted client?


A contracted client is someone that signs a contract for marketing consluting. The contract is for marketing consulting only and does not include services.





Website Design

What's the process for customized website design?


Customized Websites take 7-14 days to complete. After the contract has been signed and your payment/deposit has been received, you will recieve a website design questionnaire that will ask you to give me more details about your brand and your design expectations. It is very important to answer all questions on the design questionaire with as much detail as possible because this is how I will decide how to create and design the layout, look, and feel of your website. I will also send you an email with the content that I need to build the site.




What do I need to start the process?


All content and imagery are important to receive within the first couple of days of ordering so we can stay on track. Please have all text prepared in a Word document. Also, please make sure it is free of any spelling errors before sending over. All photos should be in JPEG or PNG format. Please absolutely no screenshots that need cropping. Professional photos are a highly recommened! It makes everything look... professional! If you do not have professional photos TPW will provide you with stock photos at no extra cost.




What is a domain?


An example of a domain is www.theprofessionalway.global We recommend purchasing your domain from Namecheap.com or wix.com.




Do I maintain my website?


Yes, we build websites on platforms where our clients can easily go and make their own edits and additions including adding products. If you prefer, you can hire us to manage your site and make changes and updates when needed. We offer a seasonal maintenace package for clients who would like to make sure their website is always fresh and inviting to keep their returning customers coming back for more!




Are any payment plans offered?


Yes. I offer payment plans for orders $600+. You have the option to pay in full or use the payment plan where half of the balance is due upfront and the remaining half would be due once the service has been completed, reviewed and approved.





Promo Video

What is a marketing promo video?


Marketing promo video allow you to market your brand or event visually over social media or on a website/landing page, etc. The designs of promo videos are based upon how you would like for your business to be advertised. (Edgy, Modern, or Business Casual)




Can I change the color scheme?


Yes, colors, pictures and wording can be changed on the promo video. TPW will assist in this process. Just ensure the colors scheme is stated upon purchase.




Can I change the wording?


Yes. The wording on the video and the flyers can be changed to meet your business advertising needs.




What is the difference between a pre-made professional promo video and a customized promo video?


Pre-made Pro gives you a preivew of the promotional video and its outline, when you purchase a pre-made video the design of the video will not change, only the content and business logo will be included. A customized promo video design is created and developed based on the scope of the video this is not a pre-made desgin. Customized video designs are typicall longer in length of time to include the right content and message.




Can you make changes to a video for a different campaign or event?


Yes. You may use the same video for different promotions. You will need to forward TPW content to make changes. There is an additional fee each time the content is changed using the same video design.




How long are the pre-made promo videos?


Pre-made marketing videos are usually 20-35 seconds. The time is sufficent due to the average social media promo marketing videos. This is enough time to leverage on social media for your target audience.




Can I select my own music?


Social media promo videos come with a selected music type. This is to protect you the client and prevent Facebook or Instagram from removing the posted video. Feel free to share what type of musical genres you prefer.




Can you develop promo videos or marketing videos for events other than social media with customized music?


Yes. TPW creates and develops promo marketing videos for all industries with customized music. Contact me to discuss - michelle@theprofessionalway.global





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